Service Advisor Vacancy

Duties

A service advisor typically works in a car dealership and is the liaison between the customer and service technicians working in the garage. They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.

Additionally, service advisors are responsible for greeting customers, listening to requests, scheduling appointments, and estimating costs. They may also be responsible for verifying insurance coverage, conducting inspections, and test-driving vehicles. The work environment of this role depends largely on the car dealership with which they are employed. Car dealerships often utilize automotive repair technicians or their sales agents to meet their customer service needs.

Those that are not certified as service technicians may have a harder time finding full-time employment as a service advisor.

Full-time service advisors will spend most of their time in an office setting, although they will also visit the repair shop regularly.

 

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